Return and Adjustment Policies
Returns
Tires that are no longer stocked by Arrival Tires or that have been discontinued will not be accepted.
There will be a 10% restocking fee of retail price on any tires returned after 30 days or due to customer mistake after date of purchase.
Freight charges on returns will be at customer’s expense.
A Return Merchandise Authorization (RMA) is required for each return. Contact your salesperson to request an RMA. Tires returned without an RMA will be refused and no credit will be issued.
Adjustments
All adjustments must be returned with a completed Arrival Tires claim form. If you have an adjustment, please call or email support and they will either fax or mail you a claim form. All information must be filled out completely including VIN. Otherwise, your claim will be denied. Next, write the claim number on the tire sidewall, attach the completed claim form to the tire, and return. This will expedite getting an account credit for you.
Return freight will be charged on any tires found to be non-adjustable.
More than two tires from the same vehicle cannot be adjusted for out of round.
Mis-shipped/Damaged Tires/Shortages
If you receive any mis-shipped tires or tires damaged due to manufacturer defect (i.e. kinked beads, shaved, etc.), please accept these from the carrier and contact your salesperson for pick up.
If you receive any damaged tires due to shipping, please refuse these and note on the bill of lading.
Shipping damages and/or shortages not noted on the bill of lading at time of delivery will not receive credit.
Need help?
Contact us at {support@arrivaltires.com} for questions related to refunds and returns.